13 Fishing Reel Warranty

Important: If purchased from a fishing retailer, please return the product through them first. This will be the quickest way to receive a replacement. If purchased through Rapala/13 Fishing USA, please fill out the form below.

Reel Warranty Policy

13 Fishing is committed to delivering superior angler experiences and takes pride in the quality and craftsmanship of our products. We warrant that our reels will be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not cover damage caused by abuse, improper use, dirt, rust, or normal scratching and wear. A proof of purchase from an Authorized Retailer* is required for all warranty claims. Claims submitted without proof of purchase will not be accepted. The warrantor’s obligation is limited to replacement if found to be defective, which will be determined upon examination by 13 Fishing. 13 Fishing/Rapala does not offer refunds, only replacement products.

 
Out of Stock Policy

In the event that a product submitted for warranty is out of stock for an extended period of time, 13 Fishing will provide a comparable replacement.

 
Discontinued Reels

If your reel is under warranty but has been discontinued, it will be replaced with the next closest comparable model. Once replaced, the original warranty will be void.

 
Authorized Retailer Policy

13 Fishing warranties are only valid for products purchased through authorized retailers. Products purchased through online auctions or marketplace sites (e.g., eBay, etc.) are not eligible for warranty coverage.

 
Warranty Details

The warranty period begins on the original purchase date and does not restart upon replacement.

 
13 Fishing Combo Warranty

13 Fishing is committed to providing the best possible angler experience and takes pride in the quality and craftsmanship of its products. All 13 Fishing combos include a one (1) year warranty against defects.

For combo warranty claims, we recommend returning the combo to the original dealer where it was purchased for replacement.

 
Shipping Instructions

We recommend sending your reel through a U.S. mail carrier for a quick and affordable option. Be sure to retain your tracking number for delivery verification if needed.

Please include the following in your package:

• Reel
• Completed Reel Warranty Form
• Proof of purchase
• Detailed description of the issue

Ship To:

Rapala
Attn: Reel Warranty
935 Aldrin Drive, Suite 100
Eagan, MN 55121

 
Important: A dated proof of purchase, name, address, phone number(s), email address, Reel Warranty Form, and a brief description of the issue must accompany all warranty requests.

 
Processing

Please allow 10–14 business days for warranty processing and shipment.

 
Contact

To connect directly with the 13 Fishing Customer Service team, please email: info@13fishing.com

 

Looking for 13 Fishing rod warranty? For additional information, visit HERE.

Out of Warranty?

We can help! You can purchase Reel Service through our website through the link below.