LIMITED 1-5-7-10 YEAR ROD WARRANTY
Rods registered on your online account or with us with a 1,5,7, or 10-year warranty will be covered for most failures due to manufacturer defaults.
Valid Warranty Claims: Breakage due to material, or craftsmanship.
If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping to 13 Fishing. If we determine it broke by abuse or misuse, we will contact you and offer you a replacement under our Oops Replacement Program.
Please understand rods aren’t indestructible and must be used fairly to the type of fishing they were designed for. If you broke your rod fishing 50lb braid on a 10lb rod or lifting a giant fish into your boat using only your rod, then please use the Oops Replacement Program designed for these situations.
Shipping Guidelines: If we request the product to be returned, please send your rod in 6-12” Length sections. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form (submitted below and you will receive an email copy), and proof of purchase such as a receipt from an Authorized Retailer.
Rod Guides Policy: Broken/missing guides are not covered under any 13 Fishing Warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.
Out of Stock Policy: In the event, a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement or credit your Rapala USA account.
*Authorized Retailer Policy: Retailers will possess a brick and mortar storefront location. 13 Fishing will not warranty products purchased through online auction or marketplace sites (i.e. e-bay etc.) due to the untraceable nature of the transaction.
Processing: Please allow 3-5 business days to process the warranty and additional 5-7 business days for shipment.
If your request qualifies under our warranty program, start the process by simply filling out the reel replacement form below and wait further instructions from our customer service team. If we do not receive all information on the form below we will not have the details we need to replace your product.
Envy Rod Series
Muse Rod Series
Omen Rod Series
All Other Rods
OOPS REPLACEMENT PROGRAM
It doesn’t matter what happened. You broke your rod and need a new one. Accidents happen and this program is designed to get a new rod back in your hands A.S.A.P.! Accidents happen. Car doors, hatches, ceiling fans, lost receipts even rods ran over in the driveway. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite 13 Fishing rod at a reasonable price.
We think you deserve a reward for being a loyal customer and we have a program to replace your broken rod. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite 13 Fishing rod at a fantastic price.
How it works: Ship us your rod and requested information to the below address. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form and proof of purchase such as a receipt from an Authorized Retailer. You must have the 6” section of the rod with the model number intact in the package. We do not need the entire rod for any Oops Replacements.
*A valid email address is required
* Limited to one rod per person
Be sure to keep the tracking number so that delivery can be verified if necessary.
Attn: Service oops Program.
935 Aldrin Drive Suite 100
Eagan, MN 55121
Processing: Please allow 3-5 business days to process the warranty. Qualifying submissions will receive a one time use promo code via email that will allow you to purchase the 13 Fishing rod of YOUR choice at 50% off.
Unfortunately, we are unable to process walk-in claims. All warranty claims must be submitted via mail.