13 Fishing Rods Warranty

13 Fishing is committed to offering the best possible angler experience and takes pride in the quality and craftsmanship of its products. We also understand that from time to time, stuff happens and you experience accidental or “OOPS” breakage and in those instances, we’ve got you covered!  

Please see our warranty and “OOPS” policies and procedures below before submitting a warranty form.

Product defect: Please fill out warranty

Accidental breakage: Please fill out "oops"

Important: If purchased at a fishing retailer, please return through them first. It will be your quickest way to get a replacement. If purchased through Rapala/13Fishing USA please fill out the form the below.

Note: We request a section of the rod with the model number on it, AND a completed warranty form must be submitted to process your warranty/oops claim. Proof of purchase such as a receipt is a requirement for all warranty claims.

**13 Fishing Combo Warranty: 13 Fishing is committed to offering the best possible angler experience and takes pride in the quality and craftsmanship of its products. All 13 Fishing combos come with a 1-year warranty against defects. For combo warranty, we suggest taking the combo back to the dealer where it was originally purchased for replacement.

To connect directly with the 13 Fishing Customer Service team, please send an email to info@13fishing.com

LIMITED 1-3-5-7-10 YEAR ROD WARRANTY

Valid Warranty Claims: Breakage due to material, or craftsmanship.

If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping to 13 Fishing. If we determine it broke by abuse or misuse, we will contact you and offer you a replacement under our Oops Replacement Program.

Please understand rods aren’t indestructible and must be used fairly to the type of fishing they were designed for. If you broke your rod fishing 50lb braid on a 10lb rod or lifting a giant fish into your boat using only your rod, then please use the Oops Replacement Program designed for these situations.

Shipping Guidelines: Please send your rod in 6-12” Length sections. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form (submitted below and you will receive an email copy), and proof of purchase such as a receipt from an Authorized Retailer.

Rod Guides Policy: Broken/missing guides are not covered under any 13 Fishing Warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.

Out of Stock Policy: In the event a product submitted for warranty is out of stock for a long period of time or discontinued, 13 Fishing will find a comparable replacement. 

Discontinued Rods: If your rod is under warranty but has been discontinued, we will replace it with the next closest option. Once replaced, the original warranty will then be voided.

*Authorized Retailer Policy:  13 Fishing warranty only valid if purchased through an authorized retailer. 13 Fishing will not warranty products purchased through online auctions or marketplace sites (i.e. e-bay etc.) due to the untraceable nature of the transaction.

Processing: Please allow 10-14 business days to process the warranty and for shipment.

Warranty Details: Warranty period is from the original date and proof of purchase. Warranty timeframe does not start over with a replacement.

OOPS REPLACEMENT PROGRAM

It doesn’t matter what happened. You broke your rod and need a new one. Accidents happen and this program is designed to get a new rod back in your hands A.S.A.P.! Accidents happen. Car doors, hatches, ceiling fans, lost receipts even rods ran over in the driveway. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite 13 Fishing rod at a reasonable price.

We think you deserve a reward for being a loyal customer and we have a program to replace your broken rod. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite 13 Fishing rod at a fantastic price.

How it works: Ship us your rod and requested information to the below address. In the package, you must include the section of the rod with the portion that contains the model number, a completed Rod Replacement Form and proof of purchase such as a receipt from an Authorized Retailer. You must have the 6” section of the rod with the model number intact in the package. We do not need the entire rod for any Oops Replacements. 
*A valid email address is required

* Limited to one rod per person

Be sure to keep the tracking number so that delivery can be verified if necessary.

Rapala USA 
Attn: Service oops Program. 
935 Aldrin Drive Suite 100
Eagan, MN 55121

Processing: Please allow 10-14 business days to process the oops submission. Qualifying submissions will receive a one-time use promo code via email that will allow you to purchase the 13 Fishing rod of YOUR choice at 50% off.

**13 Fishing Combo Warranty: Combos are not a part of our oops program. 13 Fishing is committed to offering the best possible angler experience and takes pride in the quality and craftsmanship of its products. All 13 Fishing combos come with a 1-year warranty against defects. For combo warranty, we suggest taking the combo back to the dealer where it was originally purchased for replacement.

Unfortunately, we are unable to process walk-in claims. All warranty claims must be submitted via mail.