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Customer Service

Item Availability

The fulfillment process for most orders of in-stock items begins within 48 hours of completion of your online purchase. These items will be shipped once your payment is approved, the item is located and packaged, and the shipping address is verified.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States and other Rapala-observed holidays.