The shop function on this site is for EU customers only. We apologize, we cannot accommodate orders outside of EU, but please explore our products. To buy our products outside EU, -
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Customer Service
Did My Order Go Through?
Once your order has been processed you will no longer see this Billing & Submit page. Instead, you will be taken to an Order Confirmation page that says “Thank You for Your Order”. Once the order is complete, you will also receive an Order Confirmation Email.
If one or more of the items you ordered is not available at time of processing, we will automatically cancel the entire order. You will not be billed for any items in that case. If you still wish to receive those items, you must reorder. Please visit product page to check current availability or to reorder the items.
Troubleshooting Tips:
- Please make sure all required fields are filled in fully and accurately. (Note: Fields that are required will turn red if left blank or when filled in incorrectly after clicking the “Submit My Order” button.)
- If you are using a credit or debit card, double-check that the card number, expiration date, and card security code match that of the credit card.
- Some order issues are browser or device related. A browser is the software application that brings up web pages. A device is the type of computer, tablet or phone you’re using. We support all major browsers (Internet Explorer, Google Chrome, FireFox and Safari). Please make sure you have the most up-to-date version of your browser. Unfortunately, not all devices (phones, tablets and gaming stations) can be supported. If you are using one of these devices and are not able to complete your order, you may want to try to place your order on a computer or laptop.
- Some credit cards have limitations on how much can be purchased in a single purchase, how much can be purchased within a given timeframe, or how much can be purchased online. Many times this is a security feature provided by your bank.
- If you have tried all of the above and are still not able to place your order, please contact you bank to see if your account has spending limitations for online purchases.