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Customer Service

Rapala®Lithium Ion Cordless Fillet Knives Recall

Effective Date: October 1, 2020

RapalaUSA has received reports of battery packs of older Rapala®Lithium Ion Cordless Fillet Knives catching fire when being recharged with charging devices other than those supplied with the knife. No injuries have been reported. To ensure the safety of our customers, however, Rapala USA is replacing the battery packs on certain models of Rapala®Lithium Ion Cordless Fillet Knives to prevent overheating in the event the wrong charging device is used. (Consumers should, of course, always use the charger supplied with the knife, rather than another manufacturer’s charger, to ensure proper charging and to avoid damage.)

Our records indicate that you may have purchased one of the knives that is subject to the battery replacement program. Please remove the battery pack from your fillet knife and look at the white label on the bottom of the battery pack. If the serial number of your battery pack ends in a “1” or “2”, please email www.rapala.com/batteryreplacement to arrange for a replacement battery pack to be sent to you and for you to return your existing battery pack to RapalaUSA for proper disposal – all at no cost to you.

Thank you for helping us to ensure the quality and safety of our products. If you have any questions, please call our toll-free hotline at 888-xxx-xxxx.