US

This site is intended for United States (USA) customers only. We apologize, we cannot accommodate orders
or inquiries from outside of the United States. To find the correct website for your region, click here.

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RETURN POLICY

  • Online purchases must be returned within 30 days of purchase.
  • Attach the shipping label located on page 1 of the packing list.  You must use the return label for the return to be processed.
  •  The items must be new, unused, and contain all original packaging and accessories.   Items cannot be returned if opened.
  • Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or PayPal account within 7 days.  Please note, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. 
  • If you wish to exchange a product, you must go online and reorder, and process the original item as a return.
  • Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. 

For further return information, or for warranty information, please go to www.rapala.com, call:  (800) 468-5873 or e-mail us at custserv@rapalausa.com.