US

This site is intended for United States (USA) customers only. We apologize, we cannot accommodate orders
or inquiries from outside of the United States. To find the correct website for your region, click here.

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Customer Service

Shipping Methods, Costs & Timing

Shipping Timing:

  • Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same day processing or shipping. We process and ship orders Monday-Friday, excluding holidays.
  • Orders placed by 11am Monday - Thursday or by 9am Friday will ship the same day (excluding weekends and holidays).
  • Standard Ground Shipping – Estimated Arrival in 7-10 Business Days (Ground Shipping not available for Alaska & Hawaii.)
  • Express Shipping – Estimated Arrival in 3-5 Business Days (Physical Address required for delivery. Allow 5-10 Business Days to Alaska. Allow 4-7 Business Days to Hawaii.)
  • Priority Express Shipping – Estimated Arrival in 2-4 Business Days (Physical Address required for delivery. Allow 5-10 Business Days to Alaska. Allow 4-7 Business Days to Hawaii.)

Ground Rates:

  • Standard Ground Shipping Rates within the Contiguous 48 States for orders equal to $50 or less: $8.99.
  • Standard Ground Shipping Rates within the Contiguous 48 States for orders between $50.01 and $75.00: $11.00.
  • Standard Ground Shipping Rates within the Contiguous 48 States for orders between $75.01 and $100.00: $13.50.
  • Standard Ground Shipping Rates within the Contiguous 48 States for orders between $100.01 and $150.00: $15.99.
  • Standard Ground Shipping Rates within the Contiguous 48 States for orders between $150.01 and $200.00: $18.00.
  • Standard Ground Shipping Rates within the Contiguous 48 States for orders equal to $200.01 and $300.00: $19.99.
  • Standard Ground Shipping Rates within the Contiguous 48 States for orders equal to $300.01 or more: $25.00.
  • Standard Ground Shipping is not available for residents of Alaska & Hawaii.
  • Additional Surcharges may apply.

Expedited Rates:

  • PLEASE NOTE: A Physical Address is required for delivery of all expedited orders.
  • PLEASE NOTE: Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same day processing or shipping. We process and ship orders Monday-Friday, excluding holidays.
  • Express Shipping Rate to all 50 States (Estimated Arrival in 3-5 Business Days): Surcharge Rate of $18.00
  • Priority Express Shipping to all 50 States (Estimated Arrival in 2-4 Business Days): Surcharge Rate of $23.99
  • Additional Surcharges may apply.
  • Shipping and handling charges are subject to change without notice.

Our Shipping Carrier

UPS is our preferred shipping carrier. However we reserve the right to use other shipping partners from time to time to meet your needs.

  • Standard Ground
    • All packages will be shipped either UPS or USPS SurePost.
  • Express
    • Ships UPS and only to a physical address.
  • Priority Express
    • Ships UPS and only to a physical address.

When will my order ship?

Orders typically ship within 48 hours of being placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse.

Backorders

Rapala strives to fill every order to its entirety. Any item(s) not available when you order is processed will automatically be cancelled and you will be notified by email. You will not be billed for any cancelled item(s). If you wish to still receive these items, you must reorder. Visit Rapala.com to check current availability or to reorder the item(s).

Can I pick up my order at your warehouse?

We cannot accept or process Will Call orders through Rapala.com.

Do you ship to post office boxes or APO/FPO addresses?

We do ship low weight orders (under 9lbs.) to Post Offices Boxes using Ground Shipping. Expedited shipping options require a physical address for delivery. Unfortunately, we are unable to ship to APO/FPO addresses at this time.

Do you ship to Alaska and Hawaii?

Yes, we ship to residents of Alaska and Hawaii. Shipments to these states require expedited shipping.

Do you ship to Puerto Rico or other U.S. Territories?

No, unfortunately we currently do not ship outside of the 50 U.S. States.

Do you ship internationally?

Rapala currently only ships online orders to locations inside the United States.

Currency

All prices are in US Currency.