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Warranty Information

Warranties will not be honored without original receipt of purchase and images of damaged product.

Otter Outdoors stands behind all of our quality products and we warrant to any original owner that we will repair or replace at our discretion, any product found to be defective due to a manufacturing defect within the specific product’s warranty period.

Warranty Period

All warranties listed below begin from date of purchase as listed on your receipt:

Otter Pro Sleds 2 Year Warranty
Otter Sport Sleds 90 Day Warranty
Wild Medium Sled Combo 1 Year Warranty
Otter Pro XT1200 Thermal Shelter Packages 1 Year Warranty
Otter XT650 Thermal-Top Shelter Packages 1 Year Warranty
Otter Ice Accessories 1 Year Warranty

Warranty Repairs

Warranty repairs will be made without charge by Otter Outdoors. Transportation/shipping charges to and from Otter Outdoors are the responsibility of the customer. All other obligations or liabilities, including loss of use, inconvenience, commercial loss and consequential damages are hereby excluded. The manufacturers warranty does not apply to any products that have been subjected to an accident, adjustment, improper installation, misapplication, misuse, modification, neglect, repair, including but not limited to improper maintenance, or use of unauthorized parts or attachments. Warranty does not apply to cracked windows, tent tears, or broken/bent poles due to excessive wind conditions or unattended use.

Warranty Claim Form

Warranty Claim Form

Please click the link above to fill out the warranty claim form. Your form, uploaded images, and original sales receipt will be promptly reviewed and a customer service representative will contact you with further instructions.